Opportunity:
A marketing agency that frequently worked with a state organization had a significant challenge with project intake and approval processes. With multiple departments sending requests via different channels, such as email, Slack, and website forms, the agency needed help managing requests efficiently.
They also experienced back-and-forth communication with teams to understand the vision, develop assets, and secure approvals. Managing budgets and estimating efforts added to their challenges, and it was vital for them to shorten the turnaround time from request receipt to project scheduling.
Solution:
The agency sought L5’s help, ClickUp’s strategic transformation partner, to implement ClickUp. L5 built a robust request management workflow, approval workflow, and forms and automations to enable the agency to work entirely out of ClickUp. With ClickUp, they eliminated the need for email, chat, and Excel sheets, reducing inefficiencies and time wastage.
Results:
The ClickUp implementation helped the agency and state organization improve collaboration and efficiency. The team could easily track incoming requests, manage approvals, and estimate effort to pass on projects to the creative team.