A warehouse and shipping company relied solely on email for communication with their customers, resulting in limited collaboration within their team and a lack of internal and external visibility. This presented significant challenges to the company’s ability to provide top-notch customer support and manage shipments effectively. As a result, they decided to leverage ClickUp to track and manage customer communications and partnered with L5 for ClickUp onboarding.
L5 implemented a set of forms for the warehouse company. These public ClickUp forms allowed customers to submit questions and issues directly to the Customer Support teams. This streamlined communication and enabled customer support agents to respond promptly to customer concerns, allowing for better team collaboration and improved visibility.
Implementing the customer interface has resulted in significant improvements in customer satisfaction. The new system developed and implemented by L5 has allowed for better communication and collaboration within the warehouse company’s teams, which has translated to increased efficiency and productivity. The system has also improved external and internal transparency, allowing the company to track shipment and issue status better. As a result, the warehouse company can now provide more effective support to their customers and maintain high customer satisfaction.